privacy policy

1. Introduction

Welcome to Caracola Living. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and webshop. We comply with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws. If you have questions, contact us at: hello@caracolaliving.com

2. Data Controller

Business name: Caracola Living
Location: Best, Netherlands
Email: hello@caracolaliving.com

3. Personal Data We Collect

We may collect the following information:

Information you provide directly

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party providers)
• Information collected automatically
• IP address
• Browser type
• Device information
• Pages visited and time spent on site
• Cookies and tracking data

4. How We Use Your Information

We use your information to:

• Process and deliver orders
• Manage payments and transactions
• Provide customer support
• Send occasional newsletters or updates (only if you opt in)
• Improve our website and user experience
• Prevent fraud and ensure website security
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your data based on:

• Contractual necessity (to fulfill orders)
• Legal obligations (tax/accounting records)
• Legitimate interests (site improvement, security)
• Consent (marketing emails, cookies where required)

6. Payment Processing

Third-party providers securely handle payments:

• iDEAL
• PayPal
• Credit card processors
• We do not store full payment card details on our servers.

7. Third-Party Services

We may share data with trusted third parties only when necessary, including:

• WooCommerce / CartFlows → webshop functionality
• Hosting provider → website hosting
• Google Analytics → website statistics
• Email marketing provider → newsletters (if subscribed)
• Shipping carriers → order delivery

These providers process data only on our behalf and under confidentiality obligations.

8. Cookies

Our website uses cookies to:

• Enable website functionality
• Analyze traffic
• Improve performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Data Retention

We keep personal data only as long as necessary:

• Order and invoice data → up to 7 years (legal requirement)
• Customer support messages → up to 2 years
• Marketing subscriptions → until you unsubscribe

10. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, email to hello@caracolaliving.com

11. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• SSL encryption (HTTPS)
• Secure hosting environments
• Limited access to personal data
• Trusted payment processors

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

13. Contact

If you have questions about this Privacy Policy or your data, contact:

Caracola Living
hello@caracolaliving.com

By using our website, you agree to this Privacy Policy.